At Artics Decorr, we take pride in delivering thoughtfully designed outdoor furniture and decor made for comfort, durability and everyday outdoor living. Every order is carefully checked before dispatch.

If your order arrives damaged, defective, incorrect, or you have a genuine issue with your purchase, please contact us and our team will help you with the appropriate resolution.

Standard products may be eligible for return or replacement depending on the condition of the product and the reason for the return. Please contact us as soon as possible after delivery if you have any issue with your order.

For products that arrive damaged, defective or incorrect, please notify us within the applicable period mentioned in your order confirmation or delivery documentation, along with clear photographs or videos of the product and packaging.

Products must generally be returned in unused condition, with their original packaging and accessories wherever applicable.

A return or replacement request may be considered in the following situations:

• The product received is damaged during transit.
• The product has a genuine manufacturing defect.
• The product received is different from what was ordered.
• The product is missing an essential part or accessory supplied with the order.
• The product has a significant issue that prevents it from being used for its intended purpose.

Our team may request photographs, videos, packaging details, order information or other information required to assess the issue.

Where a return is approved, the product should be returned in reasonable condition along with its original packaging, accessories, cushions, covers and other components supplied with the order, where applicable.

• The product should not have been intentionally damaged.
• The product should not have been modified or altered after delivery.
• All accessories and components supplied with the product should be included.
• Original packaging should be retained wherever possible, especially in the case of transit-related claims.

Products showing damage caused after delivery due to misuse, negligence, improper installation, accidents, exposure to unsuitable conditions, or unauthorised modifications may not qualify for a return or replacement.

Certain products may not be eligible for return or cancellation once production or customisation has started.

• Custom-made or specially commissioned furniture.
• Made-to-order products.
• Products customised according to specific customer requirements.
• Products that have been modified, assembled or altered at the customer's request.
• Products that have been used, damaged or improperly maintained after delivery.

To start a return, replacement or damage claim, please contact our customer support team with the following information:

• Your order number.
• Name and contact details used for the order.
• Name of the product you are contacting us about.
• Reason for the return or replacement request.
• Clear photographs or videos showing the issue.

Our team will review the request and guide you through the next steps. Please do not send a product back without receiving return instructions from our team.

We carefully pack our products before dispatch. However, furniture and decor items can sometimes be affected during transportation.

If the outer packaging appears torn, crushed, opened or otherwise damaged at the time of delivery, please photograph the packaging before opening it wherever possible.

After opening the package, inspect the product and inform us promptly if you notice any damage. Please provide photographs or videos of the packaging as well as the affected product so that we can assess the issue and coordinate the appropriate resolution.

If you receive a product that differs from your order, or if an item or essential component is missing, please contact us with your order number and photographs of the received shipment.

Once verified, Artics Decorr will work with you to arrange the appropriate replacement or resolution.

Once a return is approved and the returned product has been received and inspected, we will process the applicable refund according to the outcome of the inspection.

Refunds, where applicable, are generally issued to the original payment method used for the order. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

If a refund is approved because the product was damaged, defective or incorrectly supplied by us, the applicable return or replacement arrangements will be communicated by our team.

The responsibility for return shipping depends on the reason for the return and the outcome of our assessment.

Where the issue is confirmed to be a manufacturing defect, transit damage or an incorrect product supplied by Artics Decorr, we will communicate the applicable collection or shipping arrangement.

For returns requested for reasons unrelated to a product defect or error on our part, applicable transportation, collection or handling charges may be deducted from the refund or may be payable by the customer.

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests received before processing or dispatch may be accommodated depending on the status of the order.

Once an order has entered production, customisation, packing or dispatch, cancellation may not be possible. For customised or made-to-order products, cancellation conditions may vary depending on the stage of production.

For certain return or damage claims, Artics Decorr may inspect the product before approving a replacement or refund.

The inspection helps us determine whether the issue is related to manufacturing, transportation, product selection, installation, handling or normal use.

Depending on the circumstances, the resolution may include repair, replacement, replacement of a damaged component, store credit or refund, as applicable.

Our outdoor furniture is designed for outdoor environments, but appropriate care and maintenance are important for preserving its appearance and performance.

Damage resulting from misuse, accidents, improper cleaning, unauthorised alterations, incorrect installation, neglect or use outside the intended purpose may not be covered under a return, replacement or defect claim.

We recommend following the care and maintenance instructions supplied with your product and using the product in accordance with its intended application.

If you have any questions regarding a return, replacement, cancellation or refund, please contact the Artics Decorr team.

Email articsdecorr@gmail.com or call +91 8860166301.

You can also review our Terms & Conditions and Privacy Policy.