Artics Decorr respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit www.articsdecorr.com, create an account, place an order, contact us or otherwise use our website and services.

By using our website, you acknowledge that your information may be processed as described in this Privacy Policy. We only collect information that is reasonably required to operate our website, process orders, provide customer support and improve our services.

Depending on how you interact with Artics Decorr, we may collect the following types of information:

• Account information — your name, email address, password and other information required to create and manage your account.
• Contact information — your phone number, email address and other contact details when you contact us or submit an enquiry.
• Order information — billing and delivery details, products ordered, order value, delivery preferences and order history.
• Customer communications — messages, enquiries, feedback and information you provide through our contact forms, email, phone or other communication channels.
• Website activity — pages visited, products viewed, browsing behaviour, referring pages and interactions with our website.
• Technical information — IP address, browser type, device type, operating system and information collected through cookies and server logs.
• Reviews and wishlist information — product reviews, ratings, wishlist items and other content you choose to submit on the website.

We use the information we collect for legitimate business and customer-service purposes, including:

• Processing orders — to process purchases, payments, deliveries, cancellations, replacements and refunds.
• Managing your account — to create your account, authenticate you and provide access to your order history and wishlist.
• Customer support — to respond to questions, enquiries, complaints and service requests.
• Product and service improvement — to understand how customers use our website and improve our products, services and shopping experience.
• Website security — to detect suspicious activity, prevent fraud, protect accounts and maintain the security of our website.
• Legal and business requirements — to maintain appropriate business, accounting, tax and transaction records and comply with applicable legal requirements.
• Marketing — to send promotional communications where you have provided appropriate consent or where permitted by applicable law.

Payments made through our website may be processed through third-party payment providers. Your payment details may therefore be processed directly by the applicable payment provider according to its own privacy and security practices.

Artics Decorr does not require your complete card number, CVV or banking password for normal customer support purposes. We may retain transaction-related information such as payment status, transaction reference and order amount where necessary for accounting, order processing and customer support.

We do not sell or rent your personal information. We may share limited information with trusted service providers when it is necessary to provide our products and services.

• Payment providers — to process and verify payments and transactions.
• Delivery and logistics partners — to deliver your furniture or other products to the address provided with your order.
• Hosting and technology providers — to host, maintain and secure our website and related systems.
• Email and communication providers — to send transactional emails, order updates and customer communications.
• Professional advisers — including accountants, legal advisers and other professional service providers where reasonably required.
• Government or regulatory authorities — where disclosure is required by applicable law or necessary to protect our legal rights.

We aim to share only the information reasonably necessary for the relevant service or purpose and expect our service providers to handle personal information appropriately.

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences and understand how visitors use our website.

• Essential cookies — required for features such as account sessions, shopping cart functionality and other essential website operations.
• Preference cookies — help remember certain settings and preferences.
• Analytics cookies — help us understand website traffic and improve the customer experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect some website features.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Our website uses encrypted HTTPS communication, and account passwords are stored using appropriate security measures rather than plain text.

Access to customer information is limited to people and service providers who require it for legitimate business purposes. However, no internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and meeting applicable legal or accounting requirements.

• Order and transaction records — retained as required for business, accounting, tax and legal purposes.
• Account information — retained while your account remains active or where otherwise required for legitimate business purposes.
• Customer communications — retained for as long as reasonably necessary to handle the relevant enquiry, service request or dispute.
• Marketing preferences — retained to respect your communication preferences and opt-out requests.

When personal information is no longer reasonably required, we may delete it, anonymise it or securely dispose of it.

Depending on applicable law, you may have rights relating to the personal information we hold about you, including the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where there is no valid reason for us to retain it.
• Withdraw consent where processing is based on your consent.
• Object to certain types of processing where applicable.
• Opt out of promotional communications.

To make a privacy-related request, contact us at articsdecorr@gmail.com. We may need to verify your identity before processing certain requests.

We may send promotional communications about Artics Decorr products, collections, offers or updates where permitted by applicable law and where you have provided the required consent.

You can unsubscribe from marketing emails using the unsubscribe option included in the communication or by contacting us directly. Even if you opt out of marketing communications, we may still send essential transactional messages such as order confirmations, payment updates, delivery notifications, account messages and service-related communications.

Our website may contain links to third-party websites, services or social media platforms. These websites operate independently and have their own privacy policies and terms. Artics Decorr is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The updated version will be published on this page with the applicable revision date. We encourage you to review this page periodically for the latest information.

Our Terms & Conditions should be read together with this Privacy Policy.

If you have any questions about this Privacy Policy, your personal information or how we handle customer data, please contact Artics Decorr using the details below.

• Company: Artics Decorr
• Email: articsdecorr@gmail.com
• Phone: +91 8860166301
• Address: A4/3/15, South Side, G.T. Road, Industrial Area, Vijay Nagar, Ghaziabad – 201009, Uttar Pradesh, India